Freshchat dashboard. We would like to show you a description here but the site won’t allow us. Freshchat dashboard

 
We would like to show you a description here but the site won’t allow usFreshchat dashboard  Freshchat creates reports using its user-friendly live dashboard

Navigate to Postman, and follow. Freshchat AI-powered bots and live chat across every messaging channel. Compare ChatBot vs Freshdesk Messaging. Freshchat is also powerful for e-commerce support, increasing customer satisfaction and loyalty. Create an account for the bot . Conversation after the threading interval. Basic Dashboard Conversation Overview Report Label Report Advanced Dashboard Team. * Search for AireComms Twilio Integration for Freshchat and install the app. 1 / 5 stars vs Freshdesk which has 3207 reviews and a rating of 4. Route messages. All they have to do is flip out their mobile and engaging with their favorite brand is just a message away on. Freshchat. Other features: It offers Live Translate, Bulk action, Real-time Dashboard, Custom Reports, A/B testing, and Scenario Automation; Support: It provides client support through Live Chat. It also. All automated, and powered by brilliant AI-driven insights. Promote your link using ready-to-use resources, marketing assets. Real-time Dashboard. On the Agent end, the agent would receive a notification on his Freshchat dashboard, as shown below. Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. Check out the steps below for more details. Go Flows > Configure > API library and click new API. Click on the Chat Agent Performance tab. Step 2: Setup assignment rules in Assignment Rules. NOTE: Keep in mind that Freshchat is a third-party solution and is continually being developed. Earning recurring commission for every customer referred and move up the tier levels as you hit performance-based milestones. 1) Let the experts do the talking Assign conversations to an individual team member or to pre-created groups. Channel Id: For Channel Id, you will have to call an API on Postman. Total interactions. Using Freshchat, you can get instant Email and SMS alerts. 2; user rating: 96%) vs. From here, name the dashboard, indicating whether it will be visible to all agents or agents in a group (e. Set the Trigger condition as ‘When First Response SLA is breached’ and click Next. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. 1. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software. For high performance teams, this plan starts at $39 per agent per month billed annually, or $47 per agent per month billed monthly, and includes up to 3,000 free monthly bot sessions. Make sure you save your edits by clicking on. Zendesk Chat & Freshchat Price Comparison. Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase. based on preference data from user reviews. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. However, a few points to keep in mind: The Dashboard gives a real-time overview of all the current activities in your account. Total interactions measures the number of conversations your chatbot has with visitors. 6. Start free trial. As businesses continue to expand their online presence, it has become increasingly important to engage with customers in real-time. To receive events, you need to configure the webhook URL in the Freshchat dashboard. 1 / 5 stars vs Zoho Desk which has 2110 reviews and a rating of 4. BOT-DRIVEN SUPPORT. The integration is already available in four continents. 2. Assign. based on preference data from user reviews. With Freshchat, all customer interactions are streamlined into a single dashboard, so agents can respond very quickly. Navigate to Postman, and follow. All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. The Account Admin would be able to give you this by navigating to the Admin >. init() with your app id, app key, and domain before invoking any other features of Freshchat SDK. Setting up the APIs. Optimized Customer Engagement. Freshchat is a fully-intuitive all-in-one business messaging solution that wraps up instant messaging, live chat, and chatbot capabilities in one simple-to-use platform. Freshchat can be deployed online and on-premise and is accessible from a limited number of. Your agents will have options to view the conversations based on priority. You can even see which one provides more tools that you need or which has better pricing plans for your current situation. Get a visual summary of your helpdesk and team member performance in real-time. Explore ratings, reviews, pricing, features, and integrations offered by the Live Chat product, Freshchat. User Review of Freshchat: 'Freshchat is a live chat and customer messaging software that is built for businesses of all sizes. 1. The Chatbot Agent Performance Live Dashboard empowers your support teams with valuable insights and metrics to . Enter (map) the message text to send as a reply to the conversation. Freshchat is a very reliable platform. Freshchat is a popular live chat platform. API Key: For API Key, move to your Freshchat dashboard, and navigate to Admin > Configure > API Tokens, and here you will have to tap on the Generate Token button, after which a token will be generated, and that will be the API Key. Free Growth Pro Enterprise Freshdesk is a customer helpdesk system by Freshworks that helps businesses unify ticket resolution across channels and support. Endless employee satisfaction. The primary language will be the default. Buy additional Freshbots session packs to engage with customers across channels seamlessly. Within the “web widget” section of the dashboard, you can create a custom widget for your website. Everything in Free and…. Tidio. Freshchat: A Messaging Solution for Every Stage of the Customer Journey Leverage a flexible, end-to-end, AI powered enterprise platform to unify customer experiences, enhance employee productivity and empower an ecosystem of developers. Afterward, proceed to the initial setup below: Step 1: Setup Welcome message. Track your team and helpdesk's performance in real-time with Freshchat's Dashboard feature and improve the customer experience that are you delivering. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. so how client application. The new custom status added will now be visible for your agents in their accounts. Engage customers on the channel of their choice. Reply to your customers in their language in real-time using live translate. Make sure to give permissions to push notifications for your application. AI-powered chatbots. The Dashboard gives a real-time overview of all the current activities in your account. Mobile Experience. These errors usually arise at a dialog level. 9. Sign up for Freshchat to receive an email with the next steps. The preparation includes obtaining information from Freshchat and as well as initial setup. Perform actions for multiple conversations and team members at once — like resolve, add, edit, delete etc. Go to Admin Settings > Agent Statuses. 3. Once approved, get your link from the partner portal. By contrast, Zoho Desk rates 4. After the threading interval has passed, if the same customer contacts again, neither the customer nor the agent can add new replies to the earlier conversation. 5 / 5 stars. Users can respond to messages from their Freshchat dashboard and it will automatically transmit to their Facebook account. Assignment Load: Assign the ticket and chat load, and enable phone calls. Please enter your domain name Account Name Forgot your Domain name? Log in to Freshchat customer messaging software. Go to the ‘hamburger menu’ on the left > select API & Services > Dashboard. 1. El chat para empresas Freshchat le permite cumplir con estas expectativas utilizando lo último en mensajería conversacional y bots con tecnología de IA. Platforms supported. Get a visual summary of your helpdesk and team member performance in real-time. The dashboard has all the options for viewing agents' performance and quality over time. By contrast, Zendesk Support Suite rates 4. Free Trial. Freshchat is a rising software application not yet ranked among all Live Chat Software. Cons. FreshChat Web Widget. Freshsales Suite bridges the capabilities of CRM, Marketing Automation, and AI to provide a unified experience. Freshchat rates 4. Freshchat comprises both modern and mature capabilities to transform both customer experience and help scale your business. Freshchat is a feature-rich business chat tool armed with AI-powered bots and powerful integrations, available in multiple pricing tiers, serving the needs of businesses of all sizes. Here, you will find the following tabs: Channels: Integrate your Freshchat and Freshcaller accounts on this tab. Compare Freshchat and Zendesk Support Suite. Use Freshchat on your Wordpress site to engage with visitors and readers. API Key: For API Key, move to your Freshchat dashboard, and navigate to Admin > Configure > API Tokens, and here you will have to tap on the Generate Token button, after which a token will be generated, and that will be the API Key. Version 1. “Store URL” can be found in the browser bar of your website. Admin Control: Administrators can easily manage and toggle agent availability directly from the Support Dashboard, streamlining the process of ensuring your team is always ready to assist. all the current activities in Freshchat. Files can be captured through the Haptik web SDK and from the Freshchat dashboard, and users can send any file from their computer or mobile device by choosing "Attach File" from quick access. For instance, on this page you can see Freshdesk’s overall score of 9. Interaction report: The complete raw report lists the details of all conversations and metrics on how each interaction was handled. Crisp. We would like to show you a description here but the site won’t allow us. Get a visual summary of your team’s performance in real-time. Deliver stellar customer service via messaging. Additionally, agents can also view and hear call recordings from the Aircall dashboard. You can integrate with WhatsApp in three simple steps. Text Messages. Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. For sales and CRM, integrations with Freshsales, Shopify, Zendesk, and. Start free trial. Clear agent performance dashboard. Customers can integrate the SDK into their mobile apps, that will trigger self-service in their apps natively. Freshservice for Business Teams. If there is anything we can help you with, feel free to write to us at support@freshdesk. Dashboard APIs: All the data on the Freshchat dashboard is available in real-time through dashboard APIs. Within the “web widget” section of the dashboard, you can create a custom widget for your website. Create a new flow that will be the entry flow to handle end-user messages. Itinampok ko ang FreshChat Review 2023 Discount Coupon Codes-Pinakamahusay na live chat software para sa pagbebenta at suporta. Marketplace product events: Click on this link to get all the details on the various marketplace events, attributes, and benefits. The dashboard has all the options for viewing agents' performance and quality over time. If your app can support different locale (languages) apart from the default locale of the device, follow the steps below to update the locale in your Freshdesk Messaging SDK. notifyAppLocaleChange (activityContext); 2. Freshchat by Freshworks: Free/$15/$69 per month: 7. 1. Freshmarketer Multichannel marketing campaigns for e-commerce Freshmarketer. Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. * On the installation screen, you will be asked to log in with your username, password, and your Freshchat domain. Get deep insights into your conversations to make data-driven decisions. Freshsales Boost sales and productivity with a unified CRM Freshsales. Messaging, live. This chat app smartly delivers targeted messages for taking a quick and proactive approach. Get insights about your customer service with a real-time dashboard – It doesn’t matter what kind of automation and techniques you apply to improve your customer service, if you cannot track what is working and where the gaps are, it’s missing. Go Flows > Configure > API library and click new API. user. Chat Dashboard. Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. The dashboard has all the options for viewing agents' performance and quality over time. boolean. Freshchat is a customer messaging platform that offers a chat widget for websites and mobile apps. Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. If it’s the first time you’re using Twilio for Freshchat, you’ll be required. /agent/month, billed monthly. Haptik supports a file size limit of 5MB, whereas the Freshchat file size limit from the dashboard is 2MB to be shared by an agent. Navigate to Admin > your application > enable push notification. 1. The Freshchat dashboard provides separate insights on WhatsApp conversations, like chat volume and productivity within the WhatsApp channel. 3 Configure webhook URL in Freshchat dashboard . After that, the pricing scheme for this customer service tool is as follows:Chat Channel Make it easy for customers to reach out via instant messaging by integrating Freshchat with Freshdesk. Login to your BigCommerce account with Admin credentials. The metrics dashboard can be filtered based on groups in Freshdesk, Freshchat, or Freshcaller, or a product in Freshdesk. Give a (1) Name to the API. Zoho Desk. We would like to show you a description here but the site won’t allow us. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two. Promote your link using ready-to-use resources, marketing assets. Enterprise : $ 69/Per Month. Hosting; Articles; Google Workspace; Digital Marketing. Your Freshchat account is associated with a unique APP ID and APP key which is used to integrate your mobile SDK with Freshchat. 3. Freshdesk. Freshsales Freshmarketer Freshdesk Freshchat. Freshchat user reviews from verified software and service customers. Freshdesk Omnichannel Suite. Freshcaller. The training is self explanatory as the interface is user friendly. Pricing. user. Freshdesk's AI is general, Zendesk's AI is specific. On Omnichannel, auto-answer call notifications are not received if the user is on a different. If small businesses are currently using WhatsApp Business App for iOS and Android, and have challenges while scaling, they can leverage Freshchat - WhatsApp integration to communicate with their customers at scale with the. Freshservice Modern and intuitive IT and business team management Freshservice. Confirm you are passing on device token to the Freshchat using the following method, [ [ [FreshchatSdkPlugin alloc]init] setPushRegistrationToken:devToken]; 7. Freshdesk is built to propel agent productivity and speedy response to customers. Opening the widget when the button is clicked. 2. Say there two agents agent 1 already engaged with 3 conversations and agent 2 is free but still agent api giving Status of both the agents are available. Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support. Use Freshchat on your Wordpress site to engage with visitors and readers. See this. "Users no longer have to jump through hoops to reach out to a business. Tidio was designed and built for small businesses that want to keep all their communication in one place and automate some of. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 195+ integrations. For details on how to create your own custom dashboard, to this article. Assign tasks to an expert agent or backend, depending on the content of the text. These messages are called Session messages. Dashboard: The dashboard shows your agents who are online and active, team inbox, speed of response, customer satisfaction, and more. With the Freshsales integration, you can create and upload new leads and chat with the existing ones from Freshchat. Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. Free Trial. Navigate to Postman, and follow the further. The Drift chatbot is primarily focused on lead generation and is more suitable for sales teams. Makatipid ng 20% sa Taunang plano. If you don’t have Freshchat account, you can sign up here. Freshdesk allows you to respond to tickets faster. Returns true or false based on whether the user is an agent or not. You can make API calls and fetch this insight. Read More. Dashboard helps you measure speed of response, monitor conversation trends, view average resolution time, and deep dive into any agent’s workload. 8. Dashboard helps you measure speed of response, monitor conversation trends, view average resolution time, and deep dive into any agent’s workload. Choose Freshchat. Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard. You can easily review the real-time metrics of your agents so you can make fast changes and improvements. It also comes with user event timelines, user info, and user social media profiles. Sign up to Freshchat and get started for a 21-day free trial now! Freshworks Customer Service Suite - Unified Dashboard. This is just for your reference — to refer later in the bot flow. 2. if based on skill an agent can take 3 conversations which is configured in freshchat dashboard. Freshdesk. Skip to main content. Widgets available. . Freshservice Modern and intuitive IT and business team management Freshservice. Freshchat is a fully-intuitive all-in-one business messaging solution that wraps up instant messaging, live chat, and chatbot capabilities in one simple-to-use platform. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging. Channel list is ordered as specified in the Dashboard (link to channel list in dashboard) when there are no messages. The Freshchat dashboard is easy to access and includes all of its features in one place. Overall, the dashboard has a clean layout that allows customers to quickly view and access important information from the day’s chats. You’ll be asked to give your chat widget a name (presumably so. Freshdesk. Name of the agent group. Finding the widgets for the report. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. Products. Social Channel Integrate your Twitter and Facebook accounts with Freshdesk and support your customers on social media. Freshchat is a very reliable platform. Freshchat is essentially a powerful app that helps you communicate with your website visitors, customers, and team members using live chat tools. This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms from a single Freshchat dashboard. Get real-time visibility into the ongoing chat activities, monitor critical metrics, and identify issues instantly. If it’s the first time you’re using Twilio for Freshchat, you’ll be required. Freshwork's goal with Freshchat is to automate the process of customer interaction for a faster and smooth-sailing experience. Dashboard and Analytics Act on responses received Multi-channel response collectors One-time and Recurring Surveys. 2 and compare it against Zendesk Chat’s score of 8. . I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. Dixon. How does a chat between user and agent end?Freshchat has 107 reviews and a rating of 4. When first creating the analytics pipeline for Freshchat, the team tried out a leading analytics tool to ingest events and run queries on them. Monitor the number of open, waiting, and. * On your Freshchat dashboard, on the left side menu, navigate to Apps. Confirm you are passing on device token to the Freshchat using the following method, [ [ [FreshchatSdkPlugin alloc]init] setPushRegistrationToken:devToken]; 7. * On your Freshchat dashboard, on the left side menu, navigate to Apps. Freshchat helps businesses of all sizes to communicate with customers at scale with the WhatsApp Business API. Go to the Credentials tab in the left menu. Freshchat is a popular live chat platform. Trigger messages based on visitor behavior - encourage them to. Go to Admin Settings > Mobile SDKs for Chat. We were using Freshchat for managing customer support queries for a delivery business. (ex: 3. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. You can integrate with WhatsApp in three simple steps. Click on the New Agent option in the top bar. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. 11. (Source: Freshchat) Visit Freshchat. 6. Navigate to dashboard and click on +New Dashboard from the dropdown. Freshsales Freshmarketer Freshdesk Freshchat. Create the Freshchat webhook. Freshmarketer Multichannel marketing campaigns for e-commerce Freshmarketer. Freshchat AI-powered bots and live chat and across every messaging channel Freshchat. Freshworks Customer Service Suite presents the Unified Dashboard, a powerful tool that provides real-time analytics of your support service across Freshdesk, Freshchat, and. Assignment Preference: Select the preference for ticket assignments. 2. Once you login your UChat dashboard, you should be able to find the Freshchat in the integration tab. Freshchat is a very reliable platform. Complete the OTP based setup and start using an official WhatsApp Business account with Freshchat. Collaborative Ticketing and AI for Exceptional Customer Experience. Get real-time analytics of your support service across Freshdesk, Freshchat, and Freshcaller. Aner Funktiounen abegraff sinn Social Media Integratioun Gestioun, Websäit Visiteur Informatiounsmanagement, an Analyse. 3. Read More. Freshchat comprises both modern and mature capabilities to transform both customer experience and help scale your business. Click Enable APIs and Services > Search for Translate API > Enable it. Get insights about your customer service with a real-time dashboard – It doesn’t matter what kind of automation and techniques you apply to improve your customer service, if you cannot track what is working and where the gaps are, it’s missing. Click on Analytics > Bot Analytics > New Report on the top right. Select the Layout & Pages tab. Freshchat is a very reliable platform. The API rate limit is 100/minute. Steps to install: Getting the FeatureOS API key: 1. For me, Freshchat is an award-winning platform for the primary purpose of engaging with clients and stakeholders. Check out this article to learn more about the different supported channels. Earn a recurring commission. Support customers from one single dashboard using Freshchat's Team Inbox. Freshchat's - live status page shows real-time status, uptime and incident history of Freshchat system. Conversational support and self-service across digital channels. Canned Response. is_agent. Haptik supports a file size limit of 5MB, whereas the Freshchat file size limit from the dashboard is 2MB to be shared by an agent. Basic Dashboard Conversation Overview Report Label Report Advanced DashboardYou can create a folder for all your self-service content and make it accessible for both Freshdesk and Freshchat channels. Freshchat, like many other live chat softwares, offers the above features. You can view a list of all agents in your Freshdesk. Track your team and helpdesk's performance in real-time with Freshchat's Dashboard feature and improve the customer experience that are you delivering. 2. Set the action as ‘Send a message’ and enter the message. As a supervisor or admin, you can use the live dashboard to: Get real-time visibility into the ongoing chat activities, monitor critical metrics, and identify issues instantly. Basic Dashboard Conversation Overview Report Label Report Advanced DashboardIntuitive, industry-leading support for growing businesses. First Contact Resolution is one of the most important metrics for us. I love how easy the dashboard was and how easy it was to. On the other hand, Freshservice helps you streamline your internal IT service delivery process, improve your agent productivity, and elevates your employee engagement. This integration enables companies to streamline and accelerate the service management process and deliver outstanding support from a unified window. Now you can auto-resolve conversations assigned to specific Groups. Click the gear icon on the left panel and select the API TOKENS option:On Microsoft Team, go to apps and find the Freshdesk app. Once approved, get your link from the partner portal. Freshchat is a cloud based messaging solution that allows you to effectively interact with your business users. The dashboard has all the options for viewing. Example of Apple Business Chat + Freshchat. Also, send the fcmToken to the Freshchat, add this method where you are fetching your firebase's token. Impact of key technologies such as agent-facing automation, knowledge base management software, and chatbots on customer service excellence. Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Freshsales. Unified Analytics: Gain a comprehensive understanding of your business data from Freshdesk and Freshchat and access valuable insights into the performance of your ticketing and conversation capabilities. SEO; On-page seo; Off-page seo; Social Media Marketing; Echopx. Freshservice Modern and intuitive IT and business team management Freshservice. In this article, we will explore, Login to Freshdesk, an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. You can also see hourly comparisons for: Incoming conversations volume today vs. We would like to show you a description here but the site won’t allow us. Note: You must be an OA Admin to grant the access to Zalo. FRESHCHAT. Add Freshchat to your project in a single step by updating your profile to include. company_name. Measure speed of response and resolution, conversation trends, CSAT ratings, compare between metrics, and deep dive into any team member performance. The metrics dashboard can be filtered based on groups in Freshdesk, Freshchat, or Freshcaller, or a product in Freshdesk. Enter an endpoint in the (2) URL / JS function name field. FRESHCHAT. Itinampok ko ang FreshChat Review 2023 Discount Coupon Codes-Pinakamahusay na live chat software para sa pagbebenta at suporta. Click on the Admin tab on the left panel > Team > Agents. Apps leverage the developer platform features and solve any integration, customization, or automation challenge. Todos los productos y las pruebas. IT Service Management. . UChat integrate with Freshchat for the live chat handover. Starting from $0, Freshchat is priced free of charge to start, offers a free trial on occasion and is most suitable for smaller businesses of 100 employees or less. To make sure the ratings collected are attributed to the bot correctly, it needs its own account in Freshchat. Follow the steps below to add an agent to your Freshdesk account. You can now start using the Freshdesk app inside Microsoft Teams to manage tickets. You can quickly check your agents' real-time analytics to make quick changes and enhancements. Freshchat’s support and sales bots are built on top of AI and ML that detect the intent of prospects and learn from the questions asked over-time. May 21, 2020 New Feature. When adding a role to a particular agent, remember to also set the. Freshdesk Messaging (Dating Freshchat)Contribute to freshworks/jaya-lib development by creating an account on GitHub. Freshchat delights customers wherever they are via mobile, social messengers, or the web. Some customers faced issues where the primary language on their Freshchat account was not reflecting in the Analytics module. Click on Admin > Portals. Freshchat. The table below shows the list of default widgets that are available as a part of the dashboard. Freshdesk is a customer helpdesk system by Freshworks that helps businesses unify ticket resolution across channels and support their customers with robust self-service. $18. Freshchat for agents. Jan 22, 2020. Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice. Create an account for the bot . Visit. Go to Admin > Chat Widget Settings > Response Expectations. Step 5: Test and deploy your chatbot. Real-time Dashboard. Customer Service & Support. The Omnichannel Availability Dashboard provides a centralized view of your team's availability across Freshdesk, Freshchat, and Freshcaller, enabling you to optimize customer support by efficiently assigning inquiries by ensuring the right agents are assigned to inquiries. notifyAppLocaleChange( activityContext); 2. In your FeatureOS account, go to your Admin Dashboard by clicking the Dashboard button next to. 4/5 stars with 419 reviews. This is a very user-friendly customer service tool that you can use instead of Freshchat. Measure in real-time. Go to ios folder of your react native project. Customers have to reach out to the product support team (support@freshchat. Give a (1) Name to the API.